Twitter is fast becoming a medium for companies to reach their clients. (We’re on Twitter too! Follow us @UpTake!) Just yesterday my own websites went down and instead of going to my server company’s web page, I went directly to their Twitter page. In seconds I saw they had a power outage and service would be restored within the hour. What took the company 5 seconds to Tweet saved us both time and satisfied my need-to-know immediately.
Here are some of the top hotels on Twitter. Feel free to add to the list in comments.
The Hyatt has twitter streams for two purposes. One @hyattconcierge, to reach clientele and prospective clients, as well as promote their brand. The other, @hyattcareers, is meant for a search of job prospects and to post employment opportunities within the company. It will be interesting to see if separating the two genres will prove to be lucrative for The Hyatt.
The Marriott International (@MarriottIntl)posts interesting updates and does a good job of keeping their followers. With 13,000+ following their feed, it’s obvious The Marriott is taking Twitter seriously. The Marriott Vacation Club (@MarriottVacClub) is an active feed, with plenty of deals for would-be travelers. Watch this space closely for coupon codes.
I love how the Ritz Carleton actually has PR rep Allison Stitch as their front woman on Twitter (@RitzCarletonPR). Not only does that instill a sense of humanity to the stream, you know you’re actually talking to someone who’s job it is to make you happy. Great job Ritz Carleton!
Starwood Hotels are also doing a great job of engaging fellow Tweeters at their stream (@StarwoodBuzz) They ask questions, post interesting stories and links and reply back – a key to keeping your followers!
Omni Hotels (@OmniHotels) have a Twitter Team, complete with pictures. They help clients and post deals when they have them. Seems to me they are really taking the time to answer questions and go above and beyond to help others.
Joie de Vivre Hotels of California (@JDVHotels) take the time to post interesting things near their locations, answer customer questions and solve problems. Hotel guest Michael Fishman put the JDVHotel Twitter stream to test with shredded towels (!) and received new towels and a reply on Twitter.
Morgans Hotel Group (@morganshotels) also seem to love Tweeting about nearby nigthlife and the like. It’s proven to be a good move for them obviously, so say their high number of followers (3100+ to be exact). One tip for Morgans? Follow back. We don’t bite and your ratios are whacky.
Fairmont Hotels (@fairmonthotels) have a fun stream with contests and trivia questions. If nothing else, this Twitter stream is enjoyable and light. Twitter host Mike Taylor does a great job or keeping his 4500+ followers on board.
Millennium Hotels (@MillenniumPR) does a great job of posting job fairs, contests and replying to clients and prospective travelers. There’s a bonus to being one of their followers too: they post things just for us. I can see this account growing in popularity if Millennium keeps up the momentum.
There are many more hotels on Twitter. Here is a comprehensive list for you to find your favorites or to touch base with any of the hotels you plan on visiting.
Photo Credit: Karen Bodkin (screenshot of Twitter)