The Genesee Grande Hotel

1060 E Genesee St, Syracuse, NY 13210

Hotel Class

4.0

User Rating (7 sources) ×

TripAdvisor
Orbitz
PriceLine.com
CitySearch
Yahoo! Travel
Travelocity.com
TravelPost.com

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Size: 154 x 38

TripAdvisor

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The Genesee Grande Hotel has just completed a 10 million dollar renovation. It is located approximately five miles from Hancock International Airport and one mile from the Erie Canal Museum. It's also located 1/4 mile from Syracuse ... more on Travelocity.com

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Estimated Price: From $179

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561 reviews

4.0

User Rating

Our Take

Ratings & Reviews for The Genesee Grande Hotel from Around the Web

Avg Rating

4.0

(561 reviews)

90% of guests recommend this place.

Comfort:

Condition & Cleanliness:

Dining:

Location:

Service & Staff:

Value:

Top Reviews from Around the Web:

Friendly staff... more on Orbitz

Though my business brings me closer to a different area hotel, I rather go further to have good service, a beautiful clean room and not to go unnoticed the hospitality, that this is my hotel of choice. more on Yahoo! Travel

The staff was friendly and left me alone unless I asked. more on We8There

Kudos to The Genesee Grande Hotel for their service and wonderful rooms! more on Travelocity.com

The staff acted like they were better than us. more on Yahoo! Travel

Avg Rating

4.5

(2 reviews)

Top Reviews From Orbitz

room was moderate size but comfy. aircondition need help but I was there at 95 degree too so it's ... more on Orbitz

The Genesee Grand Hotel is conveniently located to the Syracuse University and the downtown area. The room was very clean ... more on Orbitz

Avg Rating

5.0

(13 reviews)

Top Reviews From Yahoo! Travel

Poor Customer Service!
Seemed as though the staff at the front desk was bothered. Not very helpful ... more on Yahoo! Travel

The is a very beautiful hotel but, the customer service is awful for this hotel. I reserved 7 rooms and a banquet room for a small luncheon. The staff on the phone and at the reservation desk are clueless!! And they alway have a ... more on Yahoo! Travel

The service was excellent. The front desk was friendly and quick to handle any requests we made. The shuttle driver's ... more on Yahoo! Travel

I spent a weekend in the hotel, and while it looks nice, that's about the extent of things. If a hotel wants to be high end, it has to act high end, which is not the case here. Our shower did not work, and I notified the staff of ... more on Yahoo! Travel

Inexpensive, but it did not feel like it. Very nice and the staff was very helpful. more on Yahoo! Travel

Avg Rating

3.0

(10 reviews)

Top Reviews From TripAdvisor

I came up to visit the area for work and was not impressed with the city. But the hotel was a nice place to retreat at the end of a long day. The rooms and main areas have obviously been redone. They' ... more on TripAdvisor

This hotel was recently renovated and the decor is fairly modern with a small nod to Asian design, with a large koi pond in the lobby. The furnishings in our room were stately and comfortable, althoug ... more on TripAdvisor

Nice hotel, clean, we had breakfasts in the restaurant, very reasonable and tasty. Shuttle service lacked a bit, but ... more on TripAdvisor

The hotel was located right in the heart of downtown Syracuse NY. The romm was nicely appointed and the bathroom was very nice. We both found the mattress too soft for our comfort, but the room ... more on TripAdvisor

This was our last stop on the way back to Montreal from our Myrtle Beach vacation. We had just spent 3 nights in Washington and decided to stay in Syracuse one night even though we could have driven h ... more on TripAdvisor

Avg Rating

8.0

(6 reviews)

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Top Reviews From TravelPost.com

Great place if you need to be in Syracuse. Ff you are visiting Syracuse University or the Downtown Business area you can be shuttled anywhere within ... more on TravelPost.com

The hotel staff was friendly and helpful. The service at dinner was excellent. The facilities and the rooms were very nice. This hotel made me feel content: The rooms were very comfortable and check in was quick and ... more on TravelPost.com

This is a good hotel. It has been very nicely decorated since the remodeling. It has a nice staff and is convenient to downtown. I am very likely to return ... more on TravelPost.com

This is a good hotel. It has been very nicely decorated since the remodeling. It has a nice staff and is convenient to downtown. I am very likely to ... more on TravelPost.com