Geauga Lake Hotel - Aurora Hotel

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1.0

Horrible Customer service-treated like a number...................next!

From the beginning of making the reservation there was an issue. First off, you cannot understand what the person was saying, I was disconnected, called back, had to wait on a manager, she promised to call me back but no one did. I finally called back and asked for one. 3 days before the trip, I had to cancel. Well they have this asinine ... BPapin, a user of Tripadvisor. Read full review on tripadvisor

1.0

Use a debt card and you'll have a terrible stay.

I'll cut right to the chase. This hotel gave my girlfriend and I a terrible weekend They charged me $217 on top of the cost of the package deal we got as a "authorization fee" because I used a debt card. They said the money is being held but it isn't a charge but it was still taken out of my bank account! This messed up our weekend because we are younger so we aren't made of money. When we got home and saw the fee, we called them about ... FreemanXtreme, a user of Tripadvisor. Read full review on tripadvisor

3.0

Pleasantly suprised

I have to say I was very nervous going to this hotel after reading all the bad reviews. I was however, pleasantly suprised. We stayed in the family deluxe suite and it worked out great. The room was extremely spacious with 2 queen beds, a pull out sofa bed, recliner, 2 tvs, kitchen ... Rosebud68, a user of Tripadvisor. Read full review on tripadvisor

1.0

don"t stay here

Upon arrival at motel there were 8 people at the Front desk complaining about service. First had special reservations and was to be in their room at noon. I arrived at 4pm. One person in the group was in a wheel chair and they had requested first floor rooms since they have no elevators. So they were giving second floor room and had been arguing with the desk to get in to first floor rooms since noon. Second group was arguing about why their room was not ready yet. A smart person should had left then. I had first floor pool side room for my young children. We were given a first floor room by the pool. As we are in the parking lot unloading the card the front desk comes ... lconnor77698, a user of Tripadvisor. Read full review on tripadvisor

4.0

Great Place for Kids

I took my eight year old nephew for a 2-night stay to visit the theme park, and our package included tickets, parking and 2 breakfast buffets. Hotel ... A TripAdvisor Member, a user of Tripadvisor. Read full review on tripadvisor